Custom Order Policy

All items are custom-made and produced specifically for each client. Because of this, I do not accept cancellations once an order has been processed or production has begun.

Turnaround Time

Standard turnaround time is 2–3 weeks, excluding weekends and holidays. Processing times may vary slightly depending on order volume and complexity of the design.

Shipping Policy

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that once an order has been handed over to the shipping carrier, it is no longer in my control. I am not responsible for delays, lost, or stolen packages caused by the carrier. However, I will always do my best to assist you in resolving any issues.

Refunds & Returns

Due to the custom nature of each piece, all sales are final. I do not offer refunds, returns, or exchanges. Every item is made specifically for you based on your selected design and details.

Expedited Orders

Expedited orders may be available for an additional fee. These must be requested in advance and approved before payment is processed, based on production availability.

Customer Responsibility

Please ensure all order details, sizing, and customization notes are entered correctly at checkout or sent directly after purchase. I am not responsible for errors due to incorrect information provided at the time of order.

Thank you again for supporting my work and my vision. Each piece is created with intention, and I appreciate your trust in allowing me to bring your ideas to life.